Autobahn Tank & Rast GmbH & Co. KG and its affiliated companies (hereinafter collectively reffered to as “Tank & Rast” or „we“), takes the security and protection of your data very seriously. We operate our websites in accordance with applicable data protection law, in particular the provisions of the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

By means of this Data Privacy Statement, we would like to inform you of the nature, scope, and purpose of the personal data we collect, use and process in connection with the use of our websites, the legal basis for the processing as well as of the rights to which you are entitled in this regard.

1. Applicability, Name and Address of the Controller

Operator and controller fort he purposes oft he General Data Protection Regulation (GDPR), other data protection paws applicable in member states of the European Union and other provisions related to data protection of the website www.serways-hotels.de is:

Autobahn Tank & Rast Gruppe GmbH & Co. KG
Andreas-Hermes-Str. 7-9
53175 Bonn
Local Court of (Amtsgericht) Bonn, HRA 13473

Tel.: 0228 / 922-0
Fax.: 0228 / 922-4110
E-Mail: kundenkontakt(at)tank.rast.de

2. General Information on Data Processing

Generally, we only collect and use your personal data to the extent necessary to provide our services. Apart from that we only process that personal data which you actively provide to us, e.g. within the course of a registration, by participating in a survey, by filling in forms, by sending e-mails or other inquiries to us, by subscribing to newsletters or by ordering services.

We solely use the personal information provided by you for the performance of a contract or the processing of your inquiries (the legal basis for the processing in this case is Art. 6 para. 1 lit. b GDPR). For other purposes, such as e.g. consulting, advertising and market analysis, we only use your personal data after having obtained your prior consent (the legal basis for the processing in this case is Art. 6 para. 1 lit. a GDPR) or if we are entitled or obliged to do so pursuant to applicable law.

Tank & Rast transmits personal data to third parties only if and to the extent this is necessary for performing a contract or for billing purposes (the legal basis for the transmission in this case is Art. 6 para. 1 lit. b GDPR), if we have obtained your prior consent (the legal basis for the transmission in this case is Art. 6 para. 1 lit. a GDPR), or if we are legally obliged to do so by applicable law.  

The collection and processing of registered users’ personal data

Some services provided by Tank & Rast are only available to registered users. To register, the following data is required:

• Email address
• Password

3. Collection and processing of personal data in case of customer complaints

In the event of shared feedback and/or potential customer complaints, Tank & Rast collects the name and any information required to make contact alongside the precise information regarding the feedback or complaint (nature, place, time). The provision of details relating to one communication method (email address, postal address or telephone number) is sufficient to make contact. Should you voluntarily provide additional communication methods for contacting you, these shall also be stored. Tank & Rast will only store these data for the processing of your feedback and/or your complaint and will only pass these on to the operator of the location affected. Such data are only used for the processing of the feedback and/or customer complaint and to improve the services provided by Tank & Rast, its associated companies and the location operators.

4. Collection and Processing of personal data when using the WebSite

When using the WebSite, we only collect the personal data that your browser transmits to our server. When you visit the WebSite, we collect the following information that is technically necessary for us to enable you to visit the WebSite and to ensure stability and security (the legal basis is Art. 6 para. 1 sent. 1 lit. f GDPR):

• IP address (temporary)
• Date and time of website use
• Internet address accessed (URL)
• Browser type
• If applicable, date, time and content of error messages

We evaluate this data for statistical purposes only. A person-related evaluation does not take place. Temporary storage of your IP address is necessary to enable delivery of the WebSite to your end device. For this, the IP address of the user must remain stored for the duration of the session. The data is stored in log files to ensure the functionality of the WebSite. In addition, the data serves us to optimize the WebSite and to ensure the security of our information technology systems. These purposes also constitute our legitimate interests for the data processing pursuant to Art. 6 para. 1 lit. f GDPR.

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. In the case of the collection for the provision of the WebSite, this is the case when the respective session has ended. If the data is stored in log files, it will be deleted by 7 days at the latest. Further storage is possible, however, in this case the IP addresses are deleted or alienated, so that an assignment of the calling client is no longer possible.

5. Information; Newsletter

Tank & Rast will only use the email address provided to register with Tank & Rast to send information relating to Tank & Rast and its services if you have expressly consented to receive emails from Tank & Rast through clicking the corresponding box when registering.

In addition, we may also offer you to subscribe to free newsletter on our WebSite or via our services. In this case the data entered by you into the subscription form, which in any case is the e-mail address provided by you, will be transferred to us.

For the subscription to our newsletters we use the so-called double opt-in procedure. This means that immediately after the subscription to our newsletter you will receive a verification e-mail by means of which we will ask you to confirm your subscription. If case the confirmation is granted, we will store your e-mail address as well as any other data provided by you in addition, if any, until you unsubscribe from the newsletter. In order to prevent any misuse, we also save the IP address from which the link provided in the verification e-mail has been accessed as well the time of the access.

Legal basis for the processing of data after subscription to the newsletter is Art. 6 para. 1 lit. a GDPR. The collection of the e-mail address is necessary in order to send the newsletter to the subscribers.

You may revoke your consent to receiving the newsletter at any time with effect for the future and unsubscribe from the newsletter by clicking on the relevant link provided in each newsletter or by sending an e-mail to kundenkontakt(at)tank.rast.de.

6. Cookies

1.1 General: use of cookies

We use what are known as ‘cookies’ on our website. Cookies are small text files that are stored in the memory of your device by your browser. Cookies store certain information (e.g. your page settings), which is sent back to us by your browser if you visit the website again (depending on the storage duration of the cookie).

The cookies we use include both session cookies, which are deleted when you end your session and close your browser, and persistent cookies, which are stored beyond the duration of your session, until their storage period expires or they are deleted. The majority of the cookies used on this website are set by us (called ‘first-party cookies’). However, we also work together with third-party providers (e.g. for purposes of analysis and marketing) who also set cookies on our website (called ‘third-party cookies’). In the following overview, you can see whether cookies were set by us or if a third party is listed as the provider.

Most of the cookies used on our website are technically necessary for the operation of our website or to provide the functions on our website (known as ‘necessary cookies’). Insofar as you can be identified from these cookies, the lawfulness of processing this data is supported by the necessity of processing to protect our legitimate interests (effective and secure provision of the functionalities and services on our website) (Art. 6, section 1 (f) GDPR).

If you have provided your consent via our cookie banner (or at a later point via the cookie settings in this privacy policy and cookie guidelines), we will also set additional cookies on our website for the purposes of storing your preferences (called ‘preference cookies’), statistical evaluation of the use of our website (known as ‘statistic cookies’) and/or the analysis of user behaviour in order to display personalised content (known as ‘marketing cookies’). These cookies are not strictly necessary for the provision of the services and functionalities offered on our website, but help us to provide you with a more pleasant and attractive user experience. In the following overview, you can see what specific types of cookies we use, what exactly the purposes of these cookies are and how long the cookies are stored.

Insofar as we process personal data of yours within the context of using preference, statistic or marketing cookies, we do so with your consent (Art. 6, section 1 (a) GDPR). You can decide which types of cookies to accept or reject. In addition, at any time you may partially or completely revoke your consent to the use of preference, statistic and/or marketing cookies and change your cookie preferences via the cookie settings in this privacy policy and cookie guidelines. Revoking your consent does not affect the lawfulness of the processing of your data consented to before said revocation.

You can find the categorisation of the cookies we use and the functional duration of our cookies in the following overview.

6.2. Cookie overview

7. Data Security

We deploy technical and organizational security measures to protect your personal data from being manipulated unintentionally or intentionally, lost, destroyed or accessed by unauthorized persons. Our technical and organizational measures are continuously reviewed and revised in line with the latest state of technology.

8. etracker Web analytics

We make use of the services of etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg (‘etracker’), for analysis of usage data. Cookies that allow statistical analysis of your use of this website are set for these services. This includes, among other things, the areas of our site you access, the content you view and the forms you access and fill in. We use this data to optimise our website and improve what we offer.

The data generated with etracker is processed and stored by etracker exclusively in Germany on behalf of Tank & Rast.

Your IP address will be shortened (anonymised) as soon as possible and only stored and processed in anonymised form. Your data will not be merged with other data and will not be passed on to third parties. 

Our processing of your data is based on your consent (Art. 6, section 1 (a) GDPR). You can prevent etracker recording by changing your cookie settings  (as shown above) and partially or completely revoke your consent by clicking here . In this case, etracker will set an opt-out cookie with the name ‘cntcookie’ that prevents future recording of your data when visiting this website. Please note that you must repeat this process for each end device if you visit this website with various end devices. Furthermore, the opt-out cookie will be deleted if you delete all cookies stored in your browser.

You can find further information in the privacy policy of etracker .

9. Use of Adform (conversion tracking and retargeting)

To improve our communication with users and our advertising, we make use of the services of Adform A/S, Wildersgade 10B, 1, 1408 Copenhagen, Denmark (hereafter ‘Adform’).

If you have given your consent, Adform will set cookies as soon as you visit a website that contains an advertisement (such as an advertising banner) that is displayed via Adform. These Adform cookies help us understand whether you are accessing specific advertising materials displayed by the Adform network and then performing specific actions. For example, we may track whether you have accessed our website via a particular advertising tool on another platform. This helps us to assess which of our advertising campaigns are successful. In addition, the cookies allow us to understand what content you have interacted with on our website, so that we and third parties who also use Adform’s services can later provide you with relevant targeted advertising on other platforms in the Adform network (known as conversion tracking and retargeting).

Our processing of your data is based on your consent (Art. 6, section 1 (a) GDPR).

You can decline the use of these cookies at any time, including after you have provided your consent, and partially or completely revoke your consent by changing your cookie settings in this privacy policy and cookie guidelines.

You can also deactivate the cookies from Adform via your browser here. In that case, the advertising cookie will be deleted and an anonymous cookie (‘opt-out cookie’) will be set to show the Adform system that no data relating to you is to be recorded via your browser. Please note that you must repeat this process for each end device if you visit this website with various end devices. Cookies that are already stored on your computer can be deleted on your browser or by deleting temporary websites. In this case, the opt-out cookie will also be deleted.

Further information on Adform’s privacy policy can be viewed here.

10. Google Tag Manager

This website uses Google Tag Manager. The Legal basis is Art. 6 para. 1 lit. f GDPR. Our legitimate interest within the meaning of said provision is the optimization of the WebSite. Google Tag Manager is a software solution from Google Inc. by means of which companies are able to manage website tags via a user interface. Google Tag Manager only implements tags. This means that no cookies are installed and no personal data are collected. Google Tag Manager triggers other tags that may collect data themselves. We hereby expressly advise you of this. Google Tag Manager does not access this data, however. Should the user undertake deactivation at the domain or cookie level, this remains the case for all tracking tags implemented via Google Tag Manager.

You can find further information regarding Google Tag Manager at:

http://www.google.de/tagmanager/faq.html
http://www.google.de/tagmanager/use-policy.html

11. Hyperlinks

Our WebSite may contain hyperlinks to the web pages of third parties. Tank & Rast shall have no liability for the contents of such web pages and does not make representations about or endorse such web pages or their contents as its own. The respective provider or operator of these external websites is always responsible for their content. The linked websites were checked at the time of linking for possible violations of law. Illegal contents were not recognizable. A permanent control of the linked pages is unreasonable without concrete evidence of a violation. Upon notification of violations, we will remove such links immediately.

12. Your Rights

To the extent we process any personal data related to you, you are entitled to the following rights:

Right to Information

You have the right to request a confirmation from us whether we process personal data related to you.

If this is the case, you are entitled to request the following information from us:

1. the purposes of the processing;
2. the categories of personal data that are processed;
3. the recipients or categories of recipients to whom the personal data has been disclosed or is still being disclosed;
4. where possible, the intended period for which the personal data is stored or, if not possible, the criteria for the establishment of this period;
5. the existence of the right to rectify or delete personal data of the data subject or the right to limit the processing by the controller or a right of objection against this processing; 
6. the existence of a right of repeal with a regulatory authority;
7. where the personal data are not collected from the data subject, any available information as to their source.

Furthermore, you are entitled to a right of access to information about whether your personal data have been sent to a third country or an international organisation. Insofar as this is the case, you also have the right to receive information about the appropriate guarantees in connection to the transfer of the data pursuant to Art. 46 GDPR.

Right to Rectify

You have the right to request from us the immediate rectification of any inaccurate personal data as well as the completion of any incomplete personal data relating to you. In this case, we will immediately rectify your personal data.

Right to Limit the Processing

You have the right to request from us the limitation of your personal data if one of the following requirements is given:

1. You have challenged the accuracy of your personal data, and this is for a period that enables the us to verify the accuracy of your personal data.
2. The processing is illegal and you decline the deletion of your personal data and instead request limiting its use.
3. We no longer require your personal data for the purposes of the processing, you, however, require the data for the assertion, exercise or defence of legal claims, or
4. You have filed an objection to the processing in accordance to article 21 para. 1 GDPR, and it is still undetermined whether our legitimate reasons as controller outweigh yours as the data subject.

Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the processing of your personal data has been restricted in accordance with the above requirements, we will immediately notify you before the restriction is lifted.

Right to Deletion

You have the right to request from us that your personal data is promptly deleted provided one of the following reasons pertains and if the processing is not necessary:

1. Your personal data is recorded for such purposes or processed in another manner for which it is no longer necessary.
2. In case the processing of the personal data is based on Art. 6 para. 1 lit. a GDPR, you revoke your consent on which the processing is based.
3. You file an objection against the processing in accordance with article 21 section 1 of the GDPR, and there are no predominant legitimate reasons for the processing, or you file an objection against the processing in accordance with article 21 section 2 of the GDPR.
4. Your personal data was unlawfully processed.
5. The deletion of your personal data is necessary for the fulfilment of a legal obligation .

Exceptions

A right to deletion does not exist, if the processing is necessary

1. for exercising the right of freedom of expression and information;
2. for compliance with a legal obligation which requires processing by law or for the performance of a task carried out in the public interest or in the exercise ;
3. for the establishment, exercise or defence of legal claims.

Right of appeal to a supervisory authority

Without prejudice to any other remedy, you have the right of appeal to a competent supervisory authority if you believe that the processing of your personal data violates applicable data protection law.

13. Right to Revocation of consent

If and to the extent the processing of your personal data is based on your consent pursuant to Art. 6 para. 1 lit. a of the GDPR, you may revoke your granted consent at any time with effect for the future by sending an email to kundenkontakt(at)tank.rast.de.

14. Data Protection Officer 

All inquiries, requests and declarations as to the use of personal data can be send to our data protection officer using the following contact data:

Herr Philipp Nastansky
intersoft Consulting Services AG
Niedenau 13-19, 60325 Frankfurt a.M.
Tel. +49 40 790 235 236
E-Mail: PNastansky(at)intersoft-consulting.de

15. Changes

This data privacy statement will be amended from time to time. The date of the last amendment is given below.

March 2020